Desktop Support And Help Desk

Desktop support is a different type of technical support even though it serves a similar purpose to that of a help desk.

Desktop support and help desk.

In larger companies help desk staff are often just admin staff who literally log calls and have little or no actual technical knowledge and while you can move into the technical departments from there actual desktop support is where you would learn the most. If you have a desktop support or help desk job interview here are the best 40 interview questions and answers you should use to boost your. It often also. Desktop support covers office equipment and end users.

With desktop support technicians access the affected machine directly working through a virtual chat or telephone line to coordinate with the end user. The desktop support analyst must provide business clients with guidance and second level support by assisting in problem resolution. Desktop support is most often used in an office setting where networks tend to be tightly managed and monitored. This higher degree of network monitoring makes it easier to do things in this manner.

Technicians would determine the cause of the problem and pass it on to the appropriate team. This service does not monitor manage or maintain your systems so when something breaks you will need to. You take calls and fix issues. In smaller companies it s basically the same position.

Desktop support often includes break fix coverage as well as limited support and technical guidance. Desktop support and help desk interviews check your technical knowledge and problem solving skills.